Frequently Asked Questions (FAQ)
Find your answers here
What is Ingredient Vault?
Ingredient Vault is an online store based in Montréal, Canada that offers high-quality raw materials for hair care, skincare, and candle-making. We provide essential oils, fragrance oils, and other specialty ingredients for DIY projects and professional small-scale businesses.
Where is Ingredient Vault located?
We are an online-based store operating in Canada. All orders are processed and shipped from our warehouse in Montréal.
How can I contact Ingredient Vault?
You can reach us at info@ingredientvault.com for any inquiries.
How long does shipping take?
Orders typically ship within 2-3 business days. During very busy times like holidays, it may take a little longer. Delivery times depend on your location and the shipping method chosen at checkout. Typical shipping times to Québec/Ontario is 1-2 business days and 5-7 business days to Western Canada.
If you opt out of delivery protection, please note that Ingredient Vault will not be liable for lost, stolen or damaged orders.
If the item you ordered is out of stock, we will email you to let you know and ask if you want to wait for the stock to arrive.
I am having issues placing my order
What are the shipping costs?
Shipping costs vary based on your location and order size. You can view shipping costs at checkout before placing your order.
I'd like to return or replace my order
I'd like to cancel my order.
Orders can be canceled within 24 hours of purchase. Please contact us at info@ingredientvault.com. Once an order has been processed for shipping, it cannot be canceled.
Can I track my order?
Yes! Once your order ships, you will receive a tracking number via email.
What if my order arrives damaged?
If your order arrives damaged, please email us at info@ingredientvault.com with photos of the damaged items within 48 hours of delivery. We will work with you to resolve the issue.
Do you ship internationally?
Currently, we only ship within Canada. We are working on expanding our shipping options, so stay tuned!
Are your ingredients natural and cruelty-free?
Yes! We prioritize sourcing high-quality, natural, and cruelty-free ingredients.
Do you offer bulk purchasing?
Yes! For bulk inquiries, please contact us at info@ingredientvault.com to discuss pricing and availability.
How should I store my ingredients?
Most ingredients should be stored in a cool, dry place away from direct sunlight. Specific storage instructions are provided on each product page.
What is the return policy?
Due to the nature of our products, we do not accept returns on opened or used items. If you have any issues with your order, please contact us at info@ingredientvault.com.
Please consult our Refund Policy for more information.
Can I collaborate with Ingredient Vault?
We love working with creators, brands, and businesses! If you're interested in a collaboration, reach out to us at info@ingredientvault.com.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.